Deskripsi Pekerjaan

Provide expertise on cloud-based collaboration tools (e.g., Microsoft 365, Slack, Google Workspace) and assist in their adoption. Plan, implement, and manage IT infrastructure improvements and upgrades, ensuring scalability and performance. Analyze and resolve IT infrastructure issues to ensure uninterrupted business operations. Manage Microsoft 365 Admin Center, including user management, configurations, and security settings. Able to assist in administering and troubleshooting public cloud services (AWS, Azure, GCP) and ensure integration with on-premise solutions. Coordinate the installation and configuration of hardware, software, and networking components (routers, switches, firewalls, etc.). Provide help desk support, managing and resolving tickets in a timely and professional manner, with a focus on root-cause analysis and solution implementation. Collaborate with cross-functional teams to assess technology needs and implement effective solutions aligned with business objectives. Maintain security protocols for network management and infrastructure, including Ubiquiti/MikroTik and OR Cisco/Palo Alto firewalls and VPNs.