Deskripsi Pekerjaan

Respond promptly to user requests and troubleshoot a wide range of hardware, software, and network issues Provide first-line technical support and walk users through problem resolution steps Document all support interactions and maintain detailed records of issues and their resolutions Assist with the deployment, configuration and maintenance of IT equipment and systems Collaborate with the broader IT team to implement upgrades, patches and other system improvements Escalate complex issues to the appropriate IT specialists as needed Keep up-to-date with the latest technologies and IT support best practices Troubleshoot and resolve user incidents via onsite, remote, and ticketing systems Develop and implement IT working procedures, SOPs, and support processes Provide end-user training and guidence on IT tools and security best practices