Deskripsi Pekerjaan

1. Timesheet and Work Administration Management · Ensure all IT Support team activities are properly and promptly documented in the timesheet system. · Conduct regular monitoring to maintain discipline in record-keeping. 2. IT Support Solution Quality Development · Initiate and implement at least one annual innovation related to IT operations, such as enhancing network security, optimizing bandwidth usage, or automating service solutions. · Evaluate and test the effectiveness of implemented innovations. 3. Professional Work Culture Development · Implement a work culture aligned with global standards (such as Accenture), including work ethics, collaboration, and professionalism. · Maintain good interdepartmental relationships to minimize complaints against the IT team. 4. IT Operational Dashboard Management · Create, maintain, and present valid, accurate, and easy-to-understand IT performance reports. · Ensure the dashboard includes relevant operational performance metrics to support management decision-making. 5. Operational Effectiveness and Efficiency Maintenance · Ensure all IT requests and tickets are resolved within the SLA (maximum 4 hours, except for purchases/replacements). · Monitor team performance to improve resolution speed and quality. 6. Coordination and Reporting · Coordinate with the Director of Technology Innovations and relevant stakeholders to deliver periodic IT performance reports. · Provide process and technology improvement recommendations based on operational data.