Deskripsi Pekerjaan

Respond to incoming calls, emails, and faxes regarding customer inquiries and needs. Provide information on pricing and stock availability accurately Follow up on quotations and monitor payment statuses Deal directly with customers and independently determine pricing when needed Support sales and customer interactions with basic negotiation and contracting tasks Build and maintain strong working relationships with internal departments and external customers Process customer orders once quotations are confirmed Handle customer complaints professionally and de-escalate tense situations Maintain an organized and efficient filing system