Deskripsi Pekerjaan

Answer questions and provide information to users regarding P2P lending products, services, and processes clearly and accurately. Identify, resolve, and record customer complaints in a professional and friendly manner. Provide education to customers regarding applicable regulations, policies, and procedures in accordance with the provisions of the Financial Services Authority (OJK). Assist customers in filling out forms, updating data, or completing processes related to loan or investment applications. Report problems or potential risks that arise from interactions with customers to the relevant team for follow-up. Ensure customer satisfaction by responding to their needs in a timely manner and in accordance with established service standards.