
Resolve technical problem and answer queries by chat, telephone and web system Diagnose, identify, isolate and analyze problems utilizing technical knowledge, historical incident records and knowledge base Record, maintain and update customer support incidents Doing preventive maintenance Document all technical inquiries including Preventive Maintenance report
Minimum Bachelor degree in Technology/System Information At least 1 year experience in Technical support for IT Infrastructure Strong technical troubleshooting skills and problem solving Basic Server and Networking knowledge Participate in on-call rotation basis in order to provide 24/7 support for the customers if needed Ability and desire to quickly learn products and technologies Must have excellent communication skills and passion for providing professional class service Able to work in team Proficiency in English both written and spoken Willing to work on After Office Hour and Weekend
Komputer/TI
http://www.saptatunas.com/
622150281717
100-250
monday - friday
Formal
Parking, BPJS TK, Bonus, Klaim
Indonesian
Komplek Perkantoran Agung , Sedayu Blok H No.28-30, Jl. Arteri Mangga Dua Raya, Jakarta Pusat, DKI Jakarta, Indonesia 10730