Technical Support (Surabaya)

PT. Sapta Tunas Teknologi
Staff
Full Time
IDR 0 - 0
Komplek Perkantoran Agung , Sedayu Blok H No.28-30, Jl. Arteri Mangga Dua Raya, Jakarta Pusat, DKI Jakarta, Indonesia 10730

Deskripsi Pekerjaan

Resolve technical problem and answer queries by chat, telephone and web system Diagnose, identify, isolate and analyze problems utilizing technical knowledge, historical incident records and knowledge base Record, maintain and update customer support incidents Doing preventive maintenance Document all technical inquiries including Preventive Maintenance report

Kualifikasi Pekerjaan

Minimum Bachelor degree in Technology/System Information At least 1 year experience in Technical support for IT Infrastructure Strong technical troubleshooting skills and problem solving Basic Server and Networking knowledge Participate in on-call rotation basis in order to provide 24/7 support for the customers if needed Ability and desire to quickly learn products and technologies Must have excellent communication skills and passion for providing professional class service Able to work in team Proficiency in English both written and spoken Willing to work on After Office Hour and Weekend

Gambaran Perusahaan

Waktu Proses Lamaran

Industry

Komputer/TI

Situs

http://www.saptatunas.com/

Nomor Telepon

622150281717

Ukuran Perusahaan

100-250

Waktu Bekerja

monday - friday

Gaya Berpakaian

Formal

Tunjangan

Parking, BPJS TK, Bonus, Klaim

Bahasa yang Digunakan

Indonesian

Lokasi Perusahaan

Komplek Perkantoran Agung , Sedayu Blok H No.28-30, Jl. Arteri Mangga Dua Raya, Jakarta Pusat, DKI Jakarta, Indonesia 10730