Deskripsi Pekerjaan

Responsible for handling customer complaints from users to financial regulators, and write a report on the final handling method to the relevant regulatory agency. Responsible for following up on key/high-risk/high risk customer complaints, good at listening and quickly understanding customer problems, and proposing solutions on the basis of ensuring the interests of the company and reducing the risk of complaints. In-depth analysis of complaint cases, discovering problems in processes, products, systems, etc., and proposing optimization and improvement plans based on the results of customer complaint review.