Deskripsi Pekerjaan

• Provide first-level technical support for desktop computing environment, including hardware, software, and peripherals troubleshooting • Follow and execute Standard Operating Procedures (SOPs) for various technical support scenarios and change management processes • Maintain detailed documentation of all support activities, incidents, and resolutions on designated platforms • Handle user requests and incidents through email communication, ensuring proper tracking and timely updates • Support end-user computing device (EUCD) compliance and management, including asset tracking and security policies • Process administrative paperwork for IT equipment deployment, replacement, and disposal • Generate regular reports on support metrics and incident resolution status