Deskripsi Pekerjaan

Operational Excellence This role requires a high level of spoken English with western accent. Maintain a high level of product knowledge, staying up-to-date on new product launches, promotions, and policy changes. Accurately document all customer interactions, transactions, and resolutions in the Customer Relationship Management (CRM) system. Meet or exceed individual and team performance targets, including response time, resolution rate, and customer satisfaction (CSAT) scores. Identify and report trends in customer inquiries or product issues to management to help improve product quality and service processes. Teamwork and Compliance Collaborate effectively with team members and other departments to ensure a seamless customer experience. Adhere strictly to all company policies, procedures, and quality standards. Participate in training sessions and team meetings to enhance skills and knowledge.