Deskripsi Pekerjaan

End User Support - Client Management: Perform troubleshooting for client platform-related problems Respond promptly to incidents, investigate, and provide timely resolutions. Handle service requests related to client platforms. Monitor the agreed service level, document system configurations, and provide regular reporting. Participate in client platform implementation and upgrade projects. Follow up with vendors for hardware replacements. Manage asset records and user account management (e.g., password creation, reset, and deletion). Perform local server administration to facilitate software distribution and patch management service. ICT Equipment Support: Troubleshoot and resolve ICT equipment incidents, set up equipment, and provide support for all ICT-related issues. Set up ICT equipment and provide support for all ICT-related issues. Regularly build and maintain hard disk images. Carry out re-installation (cloning) of desktop images. Conduct annual physical stock takes for ICT equipment. Install applications/upgrades and ensure that all EUCDs owned by the customers are updated with security patches