Deskripsi Pekerjaan

As the first level for resolving problems related to PC Desktop/Laptop (Hardware & Software) Installing & configuring Windows OS and supporting applications for PC Desktop/Laptop. Installing & configuring Printers, Scanners and other PC Desktop Devices. Ensure that the PC Desktop/Laptop has standard security applications installed Ensure that the PC Desktop/Laptop has implemented patch updates and required hardening configuration according Ensure that the each of the security agent is always updated and connected to the server. Handle escalation ticket for any end user computing devices to provide necessary troubleshooting and escalation according to SLA Conduct escalation on End user computing repairs & warranty claims to the Vendor Maintain end user computing device Inventory and track asset usage