Position Overview: As a Membership Advisor in the fitness industry, your primary role is to attract new members to our fitness center and retain existing members. You will be responsible for selling memberships, promoting our fitness programs, and ensuring a high level of customer satisfaction. Your goal is to help prospective members understand the value of our services and create a welcoming and motivating environment for all. Sales and Marketing: Actively seek out and engage potential new members through outreach, referrals, and walk-ins. Conduct tours of the facility, showcasing equipment, classes, and amenities. Present and promote membership options, packages, and benefits to prospective members. Follow up on leads through phone calls, emails, and face-to-face meetings. Achieve and exceed monthly sales targets and goals. Customer Service: Provide exceptional customer service to all members and prospective members. Address and resolve inquiries and concerns promptly and professionally. Assist new members with the sign-up process, including explaining contract terms and conditions. Maintain strong relationships with existing members to promote retention and satisfaction. Administration: Maintain accurate and up-to-date records of all sales activities, leads, and membership contracts. Utilize CRM software to manage member information and sales data. Prepare regular reports on sales performance and member feedback. Team Collaboration: Work closely with the sales team to develop and implement effective sales strategies. Collaborate with Personal Trainer, fitness instructors and other staff to ensure a seamless member experience. Participate in team meetings and contribute to a positive work environment.

Prepare and issue sales quotations and related documents Maintain and manage existing customer relationships Follow up on customer inquiries and orders Support the sales team in daily operational activities Monitor and follow up on payments/collections from customers Ensure accuracy in data entry, documentation, and reporting Coordinate with internal departments to ensure timely delivery and service Maintain proper filing and documentation for all sales-related activities

Bertanggung jawab untuk menjaga hubungan dengan customer yang sudah masuk dari tim TeleSales, dengan fokus pada retensi dan kepuasan pelanggan. Melakukan kegiatan harian seperti kunjungan ke pelanggan (visit), trial produk, serta canvassing untuk memperluas jaringan pelanggan dan mengenalkan produk lebih luas pada Client Existing Bertanggung jawab untuk melakukan pemeliharaan penjualan dan hubungan dengan pelanggan untuk memastikan kepuasan dan kelanjutan penggunaan produk. Melakukan pencarian dan pengembangan kemitraan dengan distributor serta mencari klien baru. Menerima Purchase Order (PO) dari pelanggan, memverifikasi, dan mengirimkan PO tersebut ke tim operasional untuk diproses lebih lanjut, serta memastikan kelancaran proses pembayaran. Mengelola proyek penjualan untuk SKU produk yang sudah ada, dengan fokus pada pengembangan penjualan dan memastikan produk tetap relevan dan tersedia bagi pelanggan Membuat Reporting Data Penjualan (Penjualan Distributor, Pemesanan Distributor ke Principle).

Identifies, qualifies, and penetrates new business opportunities from existing and potential customers and new customers. Visit existing and potential customer to understand their need and built with the operational team a customized solution that perfectly fits with customer’s requirements. Provide daily, weekly and monthly report to supervisor.

Mengelola stock update, membalas chat pelanggan (fast response) di platfrom (Shopee, Tokopedia, Tik-tok Shop) Menjawab pertanyaan produk, harga dan promo serta memproses pemesanan. Menangani komplain, retur, dan refund. Mengunggah produk baru dan memastikan deskripsi serta harga yang akurat.

Extract daily, weekly, and monthly data from various e-commerce stores. Check and recap invoices and process physical documents for the Finance department. Coordinate sample delivery to accounts, including tracking and processing. Monitor daily live order complaints and forward them to enablers for escalation. Provide assistance in the approval process for video content.

Input dan update data produk (Spesifikasi, Harga, Stok) di Microsoft Excel Membatu Tim dalam proses pengembangan produk baru Mengelola dokumen terkait produk (Brief, Sample, Revisi) Koordinasi dengan Tim Logistik, Inventory, Purchasing Monitoring progress pengembangan produk Membuat laporan pengembangan produk Mengarsipkan data produk dengan secara rapi

Perform data entry tasks and ensure the accuracy of information entered into the company system. Maintain and update company data, records, and filing systems while ensuring accuracy and confidentiality. Assist in the preparation and distribution of reports, presentations, and other documents. Provide administrative support to relevant departments as needed.