- Menerima telepon pelanggan dan berikan jawaban yang akurat dan memuaskan atas pertanyaan dan kekhawatiran mereka - Mengurangi situasi yang melibatkan pelanggan yang tidak puas, menawarkan bantuan dan dukungan pasien - Menghubungi klien dan pelanggan untuk memberi tahu mereka tentang produk, layanan, dan kebijakan baru perusahaan - Memandu penelepon melalui pemecahan masalah, menavigasi situs perusahaan atau menggunakan produk atau layanan - Meninjau akun pelanggan atau klien, berikan pembaruan dan informasi tentang penagihan, pengiriman, jaminan, dan item akun lainnya - Berkolaborasi dengan profesional pusat panggilan lainnya untuk meningkatkan layanan pelanggan - Membantu melatih karyawan baru dan memberi tahu mereka tentang kebijakan manajemen pelanggan perusahaan

Handle documents coming in and out of Human Capital Division Supporting administrative tasks in Talent Acquisition and Compensation & Benefit Assist in sourcing and identifying potential candidates through various channels, including job boards, social media, and employee referrals Review resumes and applications to identify qualified candidates based on job requirements Supporting Human Capital if there are internal events

1. Able to prepare financial report 2. Able to prepare tax report 3. Report to general manager

1. Learning & Development (L&D): Develop and manage internal and external training programs. Coordinate the implementation of training (offline and online) and ensure its effectiveness. Prepare a training needs analysis (TNA) based on performance evaluations and organizational needs. Prepare training evaluation reports and training ROI. 2. Talent Management: Develop and implement talent mapping and succession planning programs. Manage the 9-box matrix system to identify employee potential and performance. Support the implementation of career development programs (career path & IDP – Individual Development Plan). Organizational Development: Develop and update the company's competency framework. Support the implementation of corporate culture through cultural programs (core values reinforcement). 3. Performance Management: Support the performance appraisal process (KPI, OKR, etc.). Provide training or coaching to superiors and employees regarding the performance appraisal system. Employee Engagement & Coaching: Develop and implement soft skills, leadership, and coaching development programs. Provide coaching or facilitation sessions for individual development. 4. HR Data & Reporting: Manage the training and development database. Prepare periodic People Development reports for management.

Manage and ensure ERP projects are done on time, on budget and on scope with high customer satisfaction Gather requirements, manage development with developers, perform UAT, training and Go Live with customer Create, update and maintain a variety of project controls that track the status of: individual projects or task orders, changes to projects or task orders, matters involving quality controls, and other aspects of the project(s) or task order(s). Analyze reports and use personal influence to create priorities that prevent delays to critical activities within the project; Establish, monitor, communicate and maintain project schedules; Write software/technical documentation for assigned ERP projects; Proactively identify issues that could lead to problems and facilitate solutions; Assist in ensuring that all aspects of the project are compliant with all contract terms and legal requirements that govern the project and the community in which the project(s) takes place; Participate in manage activities that are related to ensuring timely completion; Participate in life-long learning opportunities and professional development. Participate in weekly staff meetings and industry networking functions. Any other duties assigned.

Assist customers in troubleshooting problems, diagnose issues with software installation and application, identify sources of the problem and offer solutions. Involved in the creation of new software and work closely with software engineers and development teams to identify and resolve potential issues in the development stage. Analyze all aspects of the software and make suggestions throughout the development phase to help avoid issues in the final product. Determine, review criticality and prioritize resolution of issues. Resolve cases and provide updates to customer Engage in the Knowledge Management process by creating and using materials. Guide clients to use self-help resources. Offer direct customer service and technical support to users through phone, email and in-person. Support clients to answer queries, locate information and review technical requirements. Record customer change requests and technical requirements. Record issues and solutions to troubleshoot guides.

1. Creates and maintains all databases required for development, testing, and production usage 2. Creates and maintains all Core system applications 3. Performs ongoing performance tuning of the database instances 4. Installation, and configuration of the RDBMS (Oracle, MySQL & Postgre SQL) and its tools and any other tools that access the databases 5. Monitoring & Troubleshoots with problems regarding the databases, applications, and development tools 6. Plan and implement backup and recovery of the production database 7. Monitoring sync database Oracle (Goldengate and Dataguard) 8. Manage capacity plan server applications and database

Supporting in making network availability - Cacti dashboard. Supporting in making documentation of server infrastructure of Data Center and Database Administrator Department's Asset

Bertanggung jawab untuk menhandle PPh Unifikasi ( PPh 23, 26 dan PPH pasal 4 ayat (2) ). Membuat e-billing atas PPh yang terutang Proses Pembayaran PPh Terutang Membuar bukti potong melalui sistem impor excel ke aplikasi e-bupot unifikasi ( DJP Online) Menginput bukti setor PPh Full Payment Menginput bukti setor ( NTPN) PPh 23, PPh 26 dan PPh Final Memposting Bukti Potong Membuat laporan SPT e- bupot